Bayantel DSL High Latency Issue

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Bayantel DSL is giving me reasons to write articles like this. Their subscribers would call their hotline hoping that their problem about their internet connection could be fixed. Unfortunately after several instances of a Bayantel technician visiting their house, the issues still persist. In fact, I can’t see any improvement regarding that intermittent connection problem I discuss in my other posts. And here is another issue that is emerging; about high latency or in a broader term, most people consider it as slow speed when they browse the internet.

What Does High Latency Mean and Does Bayantel Really Have it?

High latency is a delay between sending and receiving data or information over some network; most of the time people call it (lag). Also, when devices on your computer communicate with each other and there are delays, you can also consider calling it latency.

From time to time, every internet provider experiences high latency in their service depending on some factors. In satellite internet service, you have latency when you notice some delay when loading a website for example. It is due to the propagation delay as the data must first travel from the satellite to your computer at a speed of light. In DSL, physical and technical factors also contribute to the delay like when data make network hops or data passing through proxy servers.

But how do you measure latency?

Tools like ping tests and traceroute can measure latency by determining how long it takes a network packet to travel between the source and destination and vice-versa. It is called round-trip time. Round-trip times of not more than 100 milliseconds (MS) are acceptable but below 25MS so desired on DSL or cable connections. But on satellite internet, it is normal to have 500MS or higher.

How do you perform a ping test?

Open the command prompt and type “ping www.yahoo.com” without the quotation marks. And in the ping statistics section, you will find the information you want such as the packet loss and the round-trip times.

How do you perform a traceroute?

You open the command prompt and type “traceroute www.yahoo.com” without the quotation marks. It will show you a list of every network, routers or computers before the data reach the desired destination. Through this, you will know what causes the delay, where it originates and more.

Note:
To open the command prompt, click the start button, go to all programs, accessories and click command prompt. Or you can simply type “CMD” without quotation marks on the run dialog box.